Delivery Policy

  • After placing an order, SONHAI Auto will contact you to confirm the specific delivery time and location.
  • Delivery will be carried out through one of the following methods:
    • Express delivery through shipping services (air freight, Viettel Post, Giao Hang Nhanh, Giao Hang Tiet Kiem, postal services, etc.).
    • Transportation via freight services (by bus or transport company) for bulky items or when urgent delivery is required.
  • Orders received after 6:00 PM will be shipped to the customer on the following day.
  • Delivery and installation times depend on the shipping service’s schedule, except for orders within Hanoi city limits, which can be delivered on the same day.

Note:

  • Customers are allowed to inspect the goods before payment.
  • All products distributed by SONHAI Auto can be exchanged, returned, or refunded within 7 days of purchase, provided the items are intact, without scratches, unassembled, and with original tags and packaging.